Privacy Policy

1. Who We Are

This Privacy Policy applies to Chico Insulation, a California insulation contractor operating at 217 W 5th St #2, Chico, CA 95928. Our website is located at chicoinsulation.com. You can reach us by email at projects@chicoinsulation.com.

2. Information We Collect

Information you provide directly

When you fill out a contact or estimate request form on our website, we collect the information you submit. This typically includes your name, email address, phone number, property address, and any description of the work you are interested in. We do not collect payment information through our website.

Information collected automatically

When you visit our website, we and our service providers may automatically collect certain technical information. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit. This information is collected through cookies and similar tracking technologies.

Cookies

Our website uses cookies, which are small text files stored on your device. We use cookies for analytics purposes, to understand how visitors use our site, and to improve its performance. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you disable cookies, some features of our website may not function as intended.

3. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and inquiries
• Schedule on-site visits and communicate about your project
• Send follow-up communications related to services you have requested
• Improve our website and understand how visitors use it
• Comply with applicable laws and legal obligations

We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling.

4. How We Share Your Information

We may share your information in limited circumstances:

• Service providers: We use third-party tools to operate our website and process form submissions, including form processing services and web analytics providers. These providers access your data only to perform services on our behalf.
• Legal requirements: We may disclose your information if required by law, court order, or government authority.
• Business transfers: If our business is sold or merged, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Analytics

We use web analytics services to understand how visitors interact with our website. These services may use cookies and collect information such as pages visited, time spent on pages, and general geographic location. Analytics data is aggregated and does not personally identify individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Data Retention

We retain the personal information you submit through our website for as long as necessary to respond to your request, fulfill the purpose for which it was collected, and comply with our legal obligations. Estimate inquiry records are generally retained for up to three years. You may request deletion of your information at any time by contacting us at the address below.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for data transmission. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of certain uses of your information

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us using the information in Section 11 below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us: